High riskACT-2039
Release exceptional account credit
Proposed by Retention Agent
Proposed value€2,100Pending
Agent reasoning89% confidence
A customer-success manager proposed an exceptional credit after two verified service incidents. The original approval window expired before a Finance Approver responded.
Policy evaluation
FIN-11 · Exceptional credits
Credits above €2,000 require a current Finance approval assignment.
Policy snapshot retainedAffected systems
BBilling platformPrimary operation
CCustomer recordSynchronized update
IInternal ledgerSynchronized update
Evidence snapshot
Signals available at decision time
Signal 1Two incidents verifiedVerified by source data
Signal 2Credit calculation checkedVerified by source data
Signal 3Approval assignment expiredNeeds reviewer attention